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Veteran and Military Referrals
Help Therapy helps eligible veterans, service members, and military families connect with mental health care. Our team reviews the requested service, coverage or authorization information, location, and provider availability to help coordinate next steps.
For yourself, a loved one, or a patient. Our team will help with the next steps.
Phone (858) 481-8827 · Referral fax 858-244-0990
VA Community Care referrals
VA Community Care is a separate pathway from TRICARE. If care is being requested through VA Community Care, include the VA referral or authorization information and referring team’s contact details when available. Our team will review the referral requirements before coordinating care.
Submitting a request through this website does not authorize community care or activate benefits.
TRICARE referrals
For patients using TRICARE, referral and authorization requirements depend on the plan, beneficiary status, requested service, and provider. Submit the available plan information so the team can review the applicable next steps.
What to include
Patient contact details
The service being requested
Insurance or program information
Referring office and contact person
Authorization identifiers and dates, when applicable
Relevant records
Patient preferences, such as visit format
Use the secure referral forms above, or coordinate with our team by phone or fax. Please do not send this information by ordinary email or through general contact forms.
After a referral
1
Team review.
Our team reviews the request and the program information provided.
2
Patient contact and requirements review.
We contact the patient and review any referral or authorization requirements.
3
Provider and scheduling coordination.
We review provider availability and help coordinate scheduling.
Appointment timing and authorization decisions are separate from our initial outreach and depend on the program, service, and provider.
Questions from patients and referring teams
Can I start a request myself?
Yes. You can submit a request to ask about next steps. A request does not replace any authorization your program requires.
Is TRICARE the same as VA Community Care?
No. They are separate programs with their own requirements and workflows.
Can appointments be remote?
It depends on the service and on eligibility. Tell us the preferred visit format, and our team will review the options.
What if I already have an authorization?
Include the authorization details with the secure referral form or send them by fax to 858-244-0990.
Where can I get immediate help?
Help Therapy is not an emergency service. See Emergency and Crisis Resources.
Veterans Crisis Line: call 988, then press 1, or text 838255. Emergency and Crisis Resources