Getting Started
How do I request care?
Complete the approved care request form for yourself, a loved one, or a patient. Share the service needed, patient location, contact information, and insurance details if insurance will be used.
Can a family member or professional submit the form?
Yes. Identify your relationship to the patient and provide only information you are authorized to share.
Do I need to know the exact service?
No. Describe the concern or referral reason, and the team can help explain available options. A clinician makes clinical recommendations.
How quickly will I be matched?
Timing depends on service, provider availability, patient location, insurance, authorizations, and preferences. The team will explain available next steps after reviewing the request.
Can I request a particular provider?
Yes. Include the provider’s name. Availability, clinical fit, state authorization, and insurance participation must be confirmed.
Insurance & Fees
Do you accept my insurance?
Help Therapy accepts over 50 insurance plans. Participation varies by provider, service, location, and specific plan. Submit insurance information so the team can help review available options.
Does verification mean insurance will pay?
No. Verification of benefits is not a guarantee of payment. Deductibles, copays, coinsurance, authorizations, medical necessity, exclusions, and claim processing can affect final responsibility.
Do you accept private pay?
Private-pay options may be available. Fees depend on the provider and service and should be confirmed before scheduling.
Do all providers accept the same plans?
No. Provider participation and plan networks vary.
Therapy & Appointments
Do you offer telehealth?
Yes, through participating providers when appropriate. The patient’s physical location, provider authorization, service, and plan requirements determine availability.
Do you offer office, home, or facility visits?
Select providers offer these formats. Availability depends on area, service, clinical fit, safety, and coverage.
Do you provide couples, family, child, or adolescent therapy?
Participating clinicians may offer these services. Populations and age ranges vary by provider, and insurance coverage may differ.
Can I switch providers?
Contact the team to discuss the concern and available alternatives. Continuity, authorization, and scheduling may affect the transition.
Psychological Evaluations
What does a psychological evaluation include?
It may include a clinical interview, standardized measures, records review, collateral information, and written findings or recommendations, depending on the referral question.
Do you evaluate ADHD, autism, memory, or personality concerns?
These evaluation types may be available through appropriately qualified psychologists. Age, location, referral question, provider expertise, and coverage determine fit.
How quickly is a report completed?
Timing depends on the scope, testing, records, completed forms, and clinical review. Ask about the specific referral rather than relying on a sitewide turnaround promise.
Pre-Surgical Evaluations
Which pre-surgical evaluations are available?
Common referrals include bariatric, spinal cord stimulator, pain-pump, transplant, and other procedure-specific assessments based on current provider expertise.
Does the psychologist approve my surgery?
The psychologist provides clinical findings and recommendations. The surgeon or treating program makes the procedural decision.
Psychiatry
What happens at an initial psychiatric appointment?
The provider reviews symptoms, relevant medical and behavioral-health history, medications, prior treatment, safety considerations, and goals, then discusses recommendations.
Will I receive a prescription?
Not necessarily. A prescription or particular medication is never guaranteed and depends on the provider’s assessment, clinical judgment, policy, and applicable requirements.
Is medication management available by telehealth?
Yes. Help Therapy’s medication-management services are offered by telehealth through participating providers, with select in-person options depending on the provider and location.
Does visit coverage include the medication cost?
No. Medical-visit benefits and pharmacy benefits are separate. Ask the plan and pharmacy about medication costs.
Referring a Patient
How do I refer a patient?
Use the approved secure referral form and include the requested service, patient contact information, insurance, and referral requirements.
What should I send for an evaluation referral?
Include the clinical question, relevant records or forms, report requirements, requested deadline, authorized recipient, and your contact information through an approved secure method.
Can I request brochures or a presentation?
Yes. Use the Request Brochures page for printed or digital materials, and describe your organization and topic if you would like a presentation.
Can I email or fax protected information?
Use Help Therapy’s approved secure referral workflow rather than a general marketing inbox. The team can confirm the current secure options when you make contact.
Provider Partnerships
How do I apply to partner with Help Therapy?
Visit the Join Help Therapy page and use the provider application form, including a resume or CV.
What types of clinicians may apply?
Psychologists, eligible master’s-level therapists, and qualified psychiatric providers may apply. Opportunities depend on state licensure, credentials, services, and current needs.
Does Help Therapy help with referrals and administration?
Applicable partnerships can include referral, intake, insurance, credentialing, and billing support. Specific responsibilities are explained before onboarding.
Are referrals guaranteed?
No. Volume depends on patient needs, specialty, location, payer participation, availability, and other factors.
Need urgent help?
Help Therapy is not an emergency service, and website forms are not monitored for emergencies. If you or someone else is in immediate danger, call 911. In the United States, call or text 988 for suicide or mental health crisis support.