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Insurance and Payment
Understanding coverage is part of getting started. Share the patient’s insurance information when submitting a request, and our team can help review available options for the requested service.
For yourself, a loved one, or a patient. Our team will help with the next steps.
Using insurance
Participation and benefits vary by plan, provider, service, and location. An insurance company’s name or logo alone does not confirm that a particular plan or service is covered. Benefit information is not a guarantee of payment.
Include the plan details in the secure request form so our team can review options for the requested service and the patient’s location.
What we need to review your coverage
The information shown on the insurance card
The patient details requested in the secure form
The service being requested
The patient’s location
Any referral or authorization, if one applies
Please share this information through the secure request form for the service you need, rather than by ordinary email.
Understanding your costs
Copay
A fixed amount set by the plan for a covered visit or service.
Deductible
An amount the plan may require the patient to meet before certain benefits apply.
Coinsurance
A share of covered costs that the plan may assign to the patient.
Noncovered services
Services the plan does not pay for.
Your responsibility depends on your benefits and the services provided. Ask about expected costs before your appointment.
Self-pay options
If you are not using insurance, ask about current self-pay options and expected charges for the requested service.
Good Faith Estimates
If you do not have insurance or are not using insurance to pay for care, you generally have the right to receive a Good Faith Estimate of expected charges. Contact our team to request information about an estimate before scheduling.
Referrals and authorizations
Some plans and services require a referral or prior authorization. Requirements depend on the plan and the requested service, and an authorization request is not a guarantee of approval.
VA Community Care and TRICARE are separate programs with their own requirements. See Veteran & Military Referrals.
Insurance and payment questions
Is my plan accepted?
Participation depends on the specific plan, the provider, the service, and the patient’s location. Include the plan information in your request, and our team will review available options.
What if I do not see my insurer?
Submit the plan information or contact our team. We can review whether options may be available for the requested service.
Does insurance cover evaluations?
Coverage for psychological and pre-surgical evaluations depends on the plan, the requested evaluation, the provider, and any referral or authorization requirements. Benefit information is not a guarantee of payment.
Can I pay privately?
Private-pay options may be available. Ask about current self-pay options and expected charges before your appointment.
Ready to get started?
Share the insurance information with your request, and our team will help review the options.
For yourself, a loved one, or a patient. Our team will help with the next steps.